Returns & Exchanges
At Chilewich, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return unused and unwashed items in their original packaging within 30 days of delivery for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Carefully pack the items in their original Chilewich packaging to ensure they are protected during transit and include the provided packing slip.
Label and Ship
Affix the prepaid shipping label provided through our portal to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing