Frequently Asked Questions
Everything you need to know about our designer textiles and home essentials.
Simply wipe clean with warm water, mild soap, and a soft sponge. For stubborn stains, use a soft-bristle brush. Avoid using bleach or placing items in the dishwasher.
Simply wipe clean with warm water, mild soap, and a soft sponge. For stubborn stains, use a soft-bristle brush. Avoid using bleach or placing items in the dishwasher.
Are Chilewich floor mats suitable for outdoor use?
Yes, our Shag and Woven Floor Mats are designed to be durable and resistant to mold, mildew, and chlorine, making them ideal for entryways, patios, and pool areas.
What is the standard shipping timeframe?
Most orders are processed within 2 business days. Standard ground shipping typically takes 5-7 business days depending on your location within the United States.
What is your return policy?
We accept returns of unused, unwashed items in their original packaging within 30 days of delivery. Please note that custom-made items and final sale products are not eligible for return.
Do you offer international shipping?
Currently, we ship directly to addresses within the United States and Canada. For other international destinations, please use our store locator to find a local retail partner.
Are your products eco-friendly?
Sustainability is a core value. Our woven textiles are made using TerraStrand, which is 100% phthalate-free and contains 25% renewable vegetable content.